Dedicated Funeral Director Phone Line

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5446 7980

Please call us on our dedicated line for funeral directors to speak directly to our customer care team.

Created to provide funeral homes with access to RPCV services to make cremation and burial bookings, assist funeral directors arranging prepaid funerals with families, and answer any funeral director enquiries.

General public please call on our main line 1300 266 561.

Cremation & Burial Forms

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FAQs

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Can balloons be released at a service?

Releasing balloons into the environment is littering and illegal in Victoria. As of 1 July 2021 there are penalties for releasing balloons into the environment. For more information, please visit the Environment Protection Authority Victoria website here.

Is the function room at Eaglehawk available for receptions?

Our function space at Eaglehawk is not currently available for hire due to COVID-19 restrictions.

What are the current COVID-19 restrictions?

Please see our COVID FAQ page here.

How does RPCV determine the Holder of the Right of Interment?

RPCV follow directives given by the Department of Health and Human Services, follow the link below to view information and fact sheets:

Right of Interment

Is a password required to view live streaming on RPCV's website?

If the service is booked as public, no password will be required.
If the service is booked as private, a username and password will be required to view the stream. The username and password will be supplied with the authorisation certificate.

What arrangements are in place for total fire ban and code red days?

Please view our Code Red Bushfire Policy to understand the arrangements that will be put into place on a Total Fire Ban Day and specifically when a Code Red bushfire day has been declared by the relevant authority.

COVID FAQs

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Please see our COVID FAQ page here.

Cremation Service Types

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To help you make a decision about the cremation services best suited to your needs, please refer to the descriptions below of cremation services available from RPCV. The Customer Care Team would be pleased to help you at the time of booking if you need further assistance.

DOU: Delivery Only - Unaccompanied

The funeral director to deliver directly to the crematorium via the middle internal road from the gate entrance off Victoria Street nearest Major Trailers. No family in attendance.

DOC: Delivery Only - Committal

The family and other mourners may attend a committal service in the Elaine McNamara Chapel for up to half an hour maximum, with the use of all facilities.

DOP-C: Delivery Only - Funeral Procession/COMMITTAL

The family and other mourners may form a procession from a chosen point along Jack Taylor Drive, following the hearse to the front of the chapel. A transfer trolley or pall bearers will convey the deceased into the chapel. A committal service in the Elaine McNamara Chapel for up to half an hour maximum may be held, with the use of all facilities.

DOF: Delivery Only - Family Farewell (No use of Elaine McNamara Chapel)

The immediate family may accompany the delivery via Jack Taylor Drive. A transfer trolley will convey the deceased through the foyer doors and the doors closed.

DOP-F: Delivery Only - Funeral Procession/FAREWELL (No use of Elaine McNamara Chapel)

The family and other mourners may form a procession from a chosen point along Jack Taylor Drive, following the hearse to the front of the chapel. A transfer trolley will convey the deceased through the foyer doors, and the doors closed.

P/Up: Pick Up

RPCV provide a pick-up service for transfer from the funeral director’s premises to the Bendigo Crematorium, at agreed scheduled pick up time.

SERV: Full Service

Mourners attend a service in the Elaine McNamara Chapel, for up to one hour maximum, with the use of all facilities. The Elaine McNamara Chapel can hold up to 250* seating capacity, plus standing room.

* Please note: Maximum capacity may not be possible with COVID-19 restrictions in place

REC: Reception - *Currently unavailable due to COVID-19*

The reception room is available for after service refreshments for up to 130* people.

  •          Please note that no alcohol is permitted on any RPCV sites.
  •          Function Room Only Hire (refer to fee schedule) - specific booking times apply in 1-hour blocks

* Please note: Maximum capacity may not be possible with COVID-19 restrictions in place.
All functions must be self-catered.
COVID-19 restrictions may prevent functions from being able to take place.

For all chapel services please advise the Customer Care Team the following requirements: -

  1. Use of catafalque – yes / no?  Back load or front load? 
  2. Do you require an RPCV staff member to assist with audio / visual – yes / no?
  3. Would you like the service recorded – yes / no?
  4. Would you like the service live streamed - yes / no?
  5. Use of RPCV transfer trolley – yes / no?