Whilst COVID-19 has presented an ever-evolving environment, our commitment to working with our community to deliver quality and caring service with compassion and create and maintain enduring and accessible remembrance into perpetuity remains firm.
We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.
Effective from 11:59pm 26 February 2021, the Victorian Government has released the latest Covidsafe Summer requirements. This page has important information to help you understand what these restrictions mean when using our services.
Our sites and services are open
RPCV are open to support you. Our thoughts are with our community and with those who are experiencing the pain of loss when physical connection to others and presence in honouring loved ones has been difficult and restricted.
We are committed to delivering quality and caring service throughout these unprecedented times and adapting our operations to assist families in celebrating the lives of, and remembering their loved ones.
All of our sites are open 24/7 and welcome visitors to come and enjoy our outdoor spaces, be that via a walk through our parks or taking time to sit and reflect in seating areas.
Our main administration office is open for plaque arrangements, memorialisation appointments and pre-payments. Please call us on 1300 266 561 to make an appointment. We also remain available to assist with all enquiries via mail and email: email@example.com
How many attendees can funerals have?
Our Elaine McNamara Chapel at Eaglehawk has capacity for 160 persons, including the foyer area. Our Bendigo Chapel has capacity for 40 persons.
Sanitation in our chapels has been increased, with cleaning in-between every service.
Outdoor funeral attendance is unrestricted, adherence to 2m2 social distancing is required
Our function space at Eaglehawk is closed until further notice.
For those who choose to attend funerals virtually, RPCV offer a complementary live-streaming service for all services held in the Elaine McNamara Chapel. A complementary recording of the service is also available.
Are visitors required to sign in using a QR code?
Yes. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for visitors to our sites.
This means that when coming on-site to our office, chapel, function space or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera, providing their name and phone number.
A separate QR codes applies for each building.
In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings.
The purpose of collecting contact information is to assist the Department of Health & Human Services (DHHS) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our site. Collected information will be provided to DHHS only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.
Will I have to wear a face covering or mask?
From 11:59pm Friday 26 February 2021 masks are only required in situations where you are unable to adequately distance at 1.5 metres from others For specific directives on face covering use, including exceptions, please refer to the DHHS website.
Are outdoor social gatherings permitted?
Yes. From 11:59pm 26/02/2021Up to 100 people from any number of households can gather outdoors, infants under 12 months are not included in the cap.
All visitors must observe government COVID guidelines around social distancing and mask wearing.
Can I visit a grave or memorial site?
Yes, no restrictions on reasons to leave home currently apply.
Can I visit RPCV for an appointment?
RPCV are open for face-to-face appointments in our office at the Eaglehawk Remembrance Park, 5 Victoria Street, Eaglehawk 3556.
Please call us to book an appointment time with a member of our Customer Care Team.
Our team can assist you in choosing a memorial position, arranging a memorial plaque and with prepayment options for burials, cremations and memorialisation.
We are also available to assist you via phone, email and mail with these arrangements and general enquiries.
Sanitation in our office has been increased, with cleaning of our arrangement room in-between every appointment. All visitors must observe 2m2 social distancing requirements.
All visitors to our office are required to sign in using our QR code. For those without a smartphone, a visitor register is required to be completed in line with DHHS guidelines.
During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool here, submit a records enquiry online or call us on 1300 266 561 for assistance.
Can I have a monument or plaque installed?
Plaques and monuments may be installed during this time. To make arrangements, please call us on 1300 266 561 or email firstname.lastname@example.org.
We are here to support you
We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families this year. Please contact our team to discuss any concerns you may have during this time an find out how we can support you.
We are committed to serving our community throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.