COVID-19 FAQ

Whilst COVID-19 has presented an ever-evolving environment, our commitment to working with our community to deliver quality and caring service with compassion and create and maintain enduring and accessible remembrance into perpetuity remains firm.

We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners and the community we serve.

The Last Step of the Government Roadmap went into effect from 11:59 pm 22 November 2020, with further easing of restrictions implemented on 7 December. This page has important information to help you understand what these restrictions mean when using our services.

 

Our sites and services are open

RPCV are open to support you. Our thoughts are with our community and with those who are experiencing the pain of loss when physical connection to others and presence in honouring loved ones has been difficult and restricted.

We are committed to delivering quality and caring service throughout these unprecedented times and adapting our operations to assist families in celebrating the lives of, and remembering their loved ones.

All of our sites are open 24/7 and welcome visitors to come and enjoy our outdoor spaces, be that via a walk through our parks or taking time to sit and reflect in seating areas.

Our main administration office is open for plaque arrangements, memorialisation appointments and pre-payments. Please call us on 1300 266 561 to make an appointment. We also remain available to assist with all enquiries via mail and email: enquiries@rpcv.com.au

 

How many attendees can funerals have?

As of Monday 7 December, there is no limit on the number of people that can attend funeral gatherings, subject to venue capacity at a density of one person per two-squared metres.

Our Elaine McNamara Chapel at Eaglehawk has capacity for 100 persons, including the foyer area. Our Bendigo Chapel has capacity for 40 persons.
Sanitation in our chapels has been increased, with cleaning in-between every service.

Our function space at Eaglehawk is again open for receptions and has the capacity for 20 guests indoors and 50 outdoors. Following each function, a professional cleaner will perform a COVID-19 deep clean.

For those who choose to attend funerals virtually, RPCV offer a complementary live-streaming service for all services held in the Elaine McNamara Chapel. A complementary recording of the service is also available.

 

Are visitors required to sign in using a QR code?

Yes. As an important way to facilitate contact tracing, and to allow us to accommodate maximum numbers across our spaces, we have implemented mandatory sign-in using QR codes for visitors to our sites.

This means that when coming on-site to our office, chapel, function space or for any event or appointment, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code with their phone camera, providing their name and phone number.

A separate QR codes applies for each building. This means if you are visiting Eaglehawk for a funeral with a chapel service and following reception, you will be required to sign in when entering the Elaine McNamara Chapel and then sign in with a different QR code when entering the function space at Eaglehawk.

In line with government directives, we are required to maintain contact information of all attendees at indoor and outdoor funeral related gatherings.

The purpose of collecting contact information is to assist the Department of Health & Human Services (DHHS) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our site. Collected information will be provided to DHHS only for the above use if required on their request, under the powers granted to them to perform contact tracing. Our community may be reassured that they are only to give their first name and a contact phone number, and that the records will be destroyed after 28 days.

 

Will I have to wear a face covering or mask?

From 5pm on 31 December 2020 fitted masks must be worn when you are in public indoor spaces unless you have a lawful reason not to, this includes all RPCV buildings. For specific directives on face covering use, including exceptions, please refer to the DHHS website.

 

Are outdoor social gatherings permitted?

Yes, there is no limit to outdoor social gathering numbers.

All visitors must observe government COVID guidelines around social distancing and mask wearing, if required.

 

Can I visit a grave or memorial site?

Yes. All our sites are open for visitors wanting to visit a grave or memorial site.

 

Can I visit RPCV for an appointment?

RPCV are open for face-to-face appointments in our office at the Eaglehawk Remembrance Park, 5 Victoria Street, Eaglehawk 3556.

Please call us to book an appointment time with a member of our Customer Care Team.

Our team can assist you in choosing a memorial position, arranging a memorial plaque and with prepayment options for burials, cremations and memorialisation.

We are also available to assist you via phone, email and mail with these arrangements and general enquiries.

Sanitation in our office has been increased, with cleaning of our arrangement room in-between every appointment. All visitors must observe social distancing requirements by maintaining a distance of 1.5 metres.

All visitors to our office are required to sign in using our QR code. For those without a smartphone, a visitor register is required to be completed in line with DHHS guidelines.

During this time, please refrain from coming on-site to conduct genealogical research. Use our online Deceased Search tool here, submit a records enquiry online or call us on 1300 266 561 for assistance.

 

Can I have a monument or plaque installed?

Plaques and monuments may be installed during this time. To make arrangements, please call us on 1300 266 561 or email enquiries@rpcv.com.au.
 

We are here to support you

We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families this year. Please contact our team to discuss any concerns you may have during this time an find out how we can support you.

We are committed to serving our community throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.