Donnybrook Cemetery FAQ
Changes to the management of the Donnybrook Cemetery
Why will Remembrance Parks Central Victoria undertake the management of Donnybrook?
Remembrance Parks Central Victoria has been assisting the Donnybrook Cemetery Trust since the beginning of 2022 with the operations and management of the cemetery.
This proposal will mean that Donnybrook Cemetery management and operations will be permanently merged into the RPCV group.
RPCV will ensure that day-to-day operations for the cemetery continue to efficiently and effectively meet the expectations of both right of interment holders and the general public.
When will this happen?
A formal application to the Department of Health will be made by Remembrance Parks on or after 30 June 2022 to formally merge the management and operations of the Donnybrook Cemetery with Remembrance Parks Central Victoria. (This date is subject to change based on community input)
This will allow Remembrance Parks to seek the community's views and answer any questions that people may have before RPCV make an application to the department to progress the merger.
Who do I contact regarding purchasing a right of interment (ROI), booking a service, updating an existing record, or organising a stonemason’s permit after the transfer?
As is the case now, all enquiries regarding Donnybrook Cemetery should be directed to Remembrance Parks Central Victoria on 1300 266 561.
Is Remembrance Parks Central Victoria planning any changes to Donnybrook?
Remembrance Parks Central Victoria is not planning any site changes and will maintain current standards.
I have a site at the cemetery; what do I need to do?
There is nothing that you need to do. All information regarding your site and any arrangements you already have with the Trust will be transferred to Remembrance Parks Central Victoria once the department has approved the merger. This information will continue to be managed by the principles set out in the Privacy and Data Protection Act 2014.
What will happen to my site and cemetery maintenance after the Merger?
Your information and any arrangements you already have regarding your site with the Trust will be transferred to Remembrance Parks Central Victoria. These arrangements will not be changed. Any personal information you have provided will continue to be managed by the principles set out in the Privacy and Data Protection Act 2014.
Remembrance Parks Central Victoria will ensure that maintenance at the cemetery continues to be delivered to a high standard.
How will I access relevant records after the Merger?
Right of interment information will be transferred to Remembrance Parks Central Victoria’s secure electronic Cemetery Management System. Many of the current records are paper-based. This information may take a while to be uploaded to our system.
The Remembrance Parks team is here and available to help you access any information you require related to records. You can call us on 1300 266 561 or email email@example.com.
Remembrance Parks Central Victoria adheres to relevant legislative requirements regarding the storage and retrieval of personal information.
Will my site remain perpetual?
In Victoria, a grave is purchased in perpetuity. All sites will remain perpetual after the merger, and nothing will change.
I’m not happy with something at the cemetery – who should I contact?
All enquiries or complaints/feedback about Donnybrook should continue to be directed to Remembrance Parks Central Victoria on 1300 266 561 or firstname.lastname@example.org.
How do I pay my cemetery invoice after the merger?
Payments from the public can be arranged by contacting Remembrance Parks Central Victoria on 1300 266 561 or contacting email@example.com.
I am a Funeral Director, so who do I contact to make a payment or arrange a booking?
The current arrangements for Funeral Director payments and bookings will not change. Contact firstname.lastname@example.org or phone our dedicated funeral director’s line for assistance, and one of our friendly customer care team members will be available to assist. If you don’t know what the contact number is, please ring our 1300 266 561 and advise them you are a funeral director, and they will provide the details.
Will I still be able to reserve a site at the cemetery after the merger?
Yes, Remembrance Parks Central Victoria will be taking reservation applications after the merger has been completed. Once the details are finalised, further information will be placed on our website www.rpcv.com.au.