Our office is currently closed for appointments. We will reopen on Monday, 02/08/2021

We are still available to assist you with all enquiries including plaque arrangements, pre-purchases, memorialisation options, historical research and any other enquiries via phone, email and mail.

Remembrance Parks Central Victoria

Our business hours are 8:30am - 4:30pm weekdays, exluding public holidays.

Phone

Please call us during office hours on

1300 266 561 

Email

For any sales related enquiries, please email 

sales@rpcv.com.au

For any research or general enquiries, please email 

enquiries@rpcv.com.au

Post

PO Box 268, Eaglehawk VIC 3556

 

 

COVID-19 FAQ

Top

Whilst COVID-19 has presented an ever-evolving environment, our commitment to working with our community to deliver quality and caring service with compassion and create and maintain enduring and accessible remembrance into perpetuity remains firm.

We are working with the latest advice from the Department of Health and Human Services (DHHS) to adapt our services and procedures to protect the health and wellbeing of our employees, partners, and the community we serve.

This page has important information to help you understand what these restrictions mean when using our services.

This information is current at time of publishing. Due to the rapidly changing environment restrictions may change. Please call us or visit coronavirus.vic.gov.au to ensure the most up to date information. 

Our sites and services are open in a COVID Safe capacity

RPCV are open to support you via phone and email. Our office is currently closed due to restrictions.

Our Elaine McNamara Chapel and sites are open for funerals with restricted numbers, the following conditions of entry apply to every RPCV building:

QR Code sign in upon entry through the Service Victoria QR code app.
Alternatively, for those who do not have a smartphone able to do this, visitors must sign in on a physical register, providing their full name and phone number.

Masks must be worn.

You must not be displaying any signs or symptoms of COVID-19 or have been in contact with those who have in the last 14 days.

You must not visit if you are required to be in isolation or quarantine.

Our function space at Eaglehawk is not currently available for hire.

Our thoughts are with our community and with those who are experiencing the pain of loss when physical connection to others and presence in honouring loved ones has been difficult and restricted.

We are committed to delivering quality and caring service throughout these unprecedented times and adapting our operations to assist families in celebrating the lives of and remembering their loved ones.

 

How many attendees can funerals have?

From 11:59pm 27th July 2021 up to 50 attendees are allowed at funerals taking place in Victoria.

These numbers do not include RPCV and Funeral Director staff of Celebrants ir children under 12 months of age. 

 

Are visitors required to sign in using a QR code?

Yes. As an important way to facilitate contact tracing, all visitors are required to sign in using a QR code. This includes funeral directors and their staff and contractors.
Employees of RPCV are the only individuals currently not required to sign in using a QR code.

The Victorian Government now requires the Service Vic QR code app to be used to scan the QR code. Other QR code scanners are not permitted.

This means that when coming on-site to any RPCV indoor space, visitors will need to use their mobile phone to register their attendance by scanning the provided QR code using the Service Vic QR code app, providing their name and phone number.

A separate QR code applies for each building.

The purpose of collecting contact information is to assist the Department of Health & Human Services (DHHS) with contact tracing in the event an attendee or employee member is thought to have been in close contact with a confirmed case of COVID-19 at the time of attending our site.

 

If I am a Funeral Director or Contractor do I still need to sign in with a QR code?

Yes. When entering any building at RPCV you are required to sign in using a QR code.

Employees of RPCV are the only individuals currently not required to sign in using a QR code.

Funeral directors will need to sign in with a QR code when attending the Crematorium building for any reason including cremation deliveries and ashes collections.

Will I have to wear a face covering or mask?

If you need to leave home, you must wear a face mask, unless you have a lawful reason for not doing so.

For specific directives on face covering use, including exceptions, please refer to the DHHS website.

 

Are outdoor social gatherings permitted?

No. From 11:59pm 27th July 2021 public gatherings of up to 10 people are allowed.
   

Can I visit a grave or memorial site?

Yes. From 11:59pm 27th July 2021 stay at home requirements have been lifted. You cannot vist if you are required to be in quarantine or isolation.

 

Can I visit RPCV for an appointment?

Booked appoinments are available from Monday 2nd August 2021, please call us to arrange a time.

RPCV are open to support all via phone and email and mail.

Please call us on 1300 266 561 or email: sales@rpcv.com.au

 

Can I have a monument or plaque installed?

Plaques and monuments may be installed during this time. To make arrangements, please call us on 1300 266 561 or email sales@rpcv.com.au

We are here to support you

We understand the importance of saying goodbye to loved ones and appreciate the added difficulty that restrictions have imposed on families this year. Please contact our team to discuss any concerns you may have during this time an find out how we can support you.

We are committed to serving our community throughout these unprecedented times, reshaping our services so families can honour and celebrate the life of loved ones.

Locations

Top

Bendigo Remembrance Park

70 Carpenter Street, Bendigo VIC 3550

White Hills Remembrance Park

Corner of Holdsworth Road and Plumridge Street, White Hills VIC 3550

Kangaroo Flat Remembrance Park

33-49 Helm Street, Kangaroo Flat VIC 3555

Eaglehawk Remembrance Park

5 Victoria Street, Eaglehawk VIC 3556

Axedale Remembrance Park

Cemetery Road, Axedale VIC 3551

Emu Creek

Hargreaves Street, Emu Creek. This remembrance park does not have any existing burials or cremated remains interments, or the capacity for new ones at the current time. 

Pine Lodge Cemetery

1600 Midland Hwy, Shepparton East VIC 3631

Kialla West Cemetery

7374 Goulburn Valley Highway, Kialla West VIC 3631

Sunbury Cemetery

88 Shields Street, Sunbury VIC 3429